Legal Policies & Terms

Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

At Salon & Parlour, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon or use our services.

1. Information We Collect

Personal Information

• Name, phone number, and email address
• Service history and preferences
• Appointment scheduling information
• Payment information (processed securely through third-party processors)
• Health information relevant to services (allergies, skin conditions, etc.)

Automatically Collected Information

• Website usage data and analytics
• Device information and IP address
• Cookies and similar technologies

2. How We Use Your Information

• To provide and maintain our salon services
• To schedule and manage appointments
• To process payments and maintain records
• To communicate with you about services and promotions
• To improve our services and customer experience
• To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• With trusted service providers who assist in our operations
• In case of business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

6. Contact Information

If you have questions about this Privacy Policy, please contact us at the information provided below.

Terms & Conditions

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Welcome to Salon & Parlour. These Terms and Conditions (“Terms”) govern your use of our salon services and website. By using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our salon, booking appointments, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services

Salon & Parlour provides professional beauty and wellness services including but not limited to:

• Hair cutting, styling, and coloring services
• Facial treatments and skincare services
• Body treatments and massage therapy
• Nail care and nail art services
• Makeup and beauty services
• Men’s grooming services

3. Client Responsibilities

• Provide accurate and complete information
• Arrive on time for scheduled appointments
• Inform us of any allergies or medical conditions
• Follow pre and post-treatment care instructions
• Respect salon staff and other clients
• Pay for services as agreed

4. Age Restrictions

Clients under 18 years of age must be accompanied by a parent or guardian for certain services. Chemical treatments may require parental consent.

5. Health and Safety

We reserve the right to refuse service if:

• The client has a contagious condition
• The client appears to be under the influence
• The requested service may cause harm
• The client is disrespectful or abusive

6. Limitation of Liability

To the extent permitted by law, Salon & Parlour shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, specifically the jurisdiction of Uttar Pradesh.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

Booking Policy

1. Appointment Booking

Appointments can be booked through:

• Phone: +91 12345 67890
• Website: www.salonandparlour.com
• Walk-in (subject to availability)
• WhatsApp booking

2. Advance Booking

We recommend booking appointments at least 24-48 hours in advance, especially for:

• Bridal and special occasion services
• Chemical treatments (coloring, straightening, etc.)
• Weekend and holiday appointments
• Services longer than 2 hours

3. Payment Policy

Payment Methods Accepted:

• Cash
• Credit/Debit Cards
• UPI Payments
• Digital Wallets (Paytm, PhonePe, Google Pay)
• Net Banking

Advance Payment Requirements:

• Bridal packages: 50% advance payment required
• Party/Event makeup: 30% advance payment required
• Hair treatments over ₹3000: 25% advance payment required
• Group bookings: 40% advance payment required

4. Booking Confirmation

• All appointments must be confirmed 24 hours prior
• Unconfirmed appointments may be cancelled
• We will send confirmation via SMS/WhatsApp
• Please save our contact number for updates

5. Group Bookings

• Groups of 3 or more require advance booking
• Special rates available for bridal parties
• Advance payment mandatory for group bookings
• Minimum 48 hours notice required

6. Service Duration

Please note approximate service times:

• Basic haircut: 45-60 minutes
• Hair coloring: 2-3 hours
• Bridal makeup: 2-3 hours
• Facial treatments: 60-90 minutes
• Body massage: 60-90 minutes

Cancellation Policy

1. General Cancellation Policy

2. Appointment Cancellation Timeline

Standard Services:

• More than 24 hours notice: Appointment can be rescheduled (payment non-refundable)
• Less than 24 hours notice: Full payment forfeited
• No show: Full payment forfeited

Premium Services (Bridal, Event, Chemical Treatments):

• More than 48 hours notice: Appointment can be rescheduled (payment non-refundable)
• 24-48 hours notice: Rescheduling may be possible (subject to availability)
• Less than 24 hours notice: Full payment forfeited
• No show: Full payment forfeited

3. Rescheduling Policy

• Appointments can be rescheduled within 30 days of original booking
• No additional charges for one-time rescheduling (if done with proper notice)
• Multiple reschedules may incur additional charges
• Rescheduling subject to availability
• Payment made is non-refundable even when rescheduling

4. Late Arrival Policy

• Up to 15 minutes late: Service will proceed with reduced time
• 15-30 minutes late: Service may be shortened or rescheduled
• More than 30 minutes late: Appointment will be cancelled (no refund)
• Late arrivals may affect service quality and duration

5. Cancellation by Salon

In rare cases where we need to cancel your appointment due to:

• Staff illness or emergency
• Equipment failure
• Force majeure events

We will reschedule your appointment at the earliest available slot without any additional charges.

6. Special Circumstances

Medical Emergencies:

In case of genuine medical emergencies (with proper documentation), we may offer:

• Rescheduling within 60 days
• Service credit for future use
• No cash refunds under any circumstances

Weather Conditions:

• Appointments cancelled due to severe weather can be rescheduled
• No refunds will be provided
• Service credits may be offered for future use

7. How to Cancel or Reschedule

To cancel or reschedule your appointment:

• Call us at +91 12345 67890
• Send WhatsApp message
• Email us with booking details
• Visit the salon in person

8. Contact for Cancellations

For all cancellation and rescheduling requests, please contact us during business hours (9:00 AM – 9:00 PM) for prompt assistance.